Privacy Policy

1. Introduction

Singa Nexus Pte. Ltd. ("Singa Nexus", "we", "our", "us") is committed to protecting the personal data of individuals who engage with our services or visit our website at singaneexess.pro. This Privacy Policy explains how we collect, use, disclose, and safeguard personal data in accordance with Singapore's Personal Data Protection Act 2012 (PDPA) and applicable related regulations.

This Policy applies to all personal data collected through our website, enquiry forms, client engagements, and communications. By using our website or services, you acknowledge that you have read and understood this Policy.

Questions relating to this Policy may be directed to our Data Protection Officer at [email protected].

2. Data We Collect

We collect personal data in the following circumstances:

• Contact and enquiry forms — name, email address, phone number, and message content when you submit an enquiry through our website.
• Engagement onboarding — name, job title, organisation name, contact details, and professional background provided during the setup of a client engagement.
• Communications — email correspondence, meeting notes, and other materials exchanged during an engagement.
• Website analytics — aggregated, anonymised data about site usage (page views, session duration, referral source) collected via analytics cookies, subject to your cookie preferences.
• Cookies — see our Cookie Policy for full details.

Legal basis for processing: We process personal data on the basis of your consent (for marketing and optional cookies), legitimate interest (for responding to enquiries and conducting engagements), and contractual necessity (for delivering services to clients).

Retention: Enquiry data is retained for 12 months from the date of initial contact. Client engagement data is retained for 5 years following the close of an engagement, after which it is securely deleted unless legal obligations require longer retention.

3. How We Use Your Data

• To respond to your enquiries and provide requested information about our services
• To set up, manage, and deliver client engagements (strategy assessments, training programmes, workflow integration projects)
• To send relevant updates or follow-up information where you have indicated interest or given consent
• To improve our website and service quality through anonymised analytics
• To comply with legal and regulatory obligations under Singapore law
• To maintain records required for business and tax purposes

We do not use client data for internal AI model training, benchmarking against other clients, or marketing purposes without explicit consent.

4. Data Sharing

We do not sell, rent, or trade personal data. We may share data in the following limited circumstances:

• Service providers — We use third-party software for email, scheduling, and project management. These providers process data only as instructed by us and under appropriate data processing agreements.
• Analytics — Anonymised, aggregated website analytics may be processed by Google Analytics under our configuration. IP addresses are anonymised.
• Legal requirements — We may disclose personal data where required by law, court order, or regulatory authority in Singapore.
• Business transfers — In the event of a merger or acquisition, personal data may be transferred to the relevant successor entity subject to equivalent privacy protections.

5. Data Protection Measures

• Access to client data is restricted to named engagement personnel on a need-to-know basis
• Data in transit is encrypted via TLS; data at rest is stored on access-controlled servers
• Confidentiality agreements are signed with all personnel handling client data
• We conduct periodic reviews of data handling practices aligned with PDPC guidance
• In the event of a data breach, we will notify affected parties and the PDPC in accordance with the PDPA's Data Breach Notification Obligation

6. Cookies

We use cookies on our website for essential functionality and, where you consent, for analytics purposes. You can manage your preferences at any time through our Cookie Policy page. Essential cookies cannot be disabled as they are required for the site to function.

7. Your Rights

Under the PDPA, you have the right to:

• Access — request a copy of the personal data we hold about you
• Correction — request that inaccurate or incomplete data be corrected
• Withdrawal of consent — withdraw consent for processing where consent is the legal basis
• Data portability — request data in a machine-readable format where technically feasible
• Erasure — request deletion of data where we have no legitimate basis to retain it
• Complaint — lodge a complaint with Singapore's Personal Data Protection Commission (PDPC) if you believe your data rights have been infringed

To exercise any of these rights, please contact us at [email protected]. We will respond within 30 days of receiving a verifiable request.

8. Third-Party Links

Our website may contain links to external sites. We are not responsible for the privacy practices of third-party websites and recommend reviewing their respective privacy policies before submitting personal data.

9. Children's Privacy

Our services are directed at business professionals and organisations. We do not knowingly collect personal data from individuals under the age of 18. If you believe we have inadvertently collected such data, please contact us promptly for deletion.

10. Policy Updates

We may update this Policy from time to time to reflect changes in our practices or legal requirements. Material changes will be noted on this page with an updated effective date. Continued use of our website or services following notification constitutes acceptance of the revised Policy.

11. Contact

For privacy-related enquiries, data access requests, or concerns:

Data Protection Officer — Singa Nexus Pte. Ltd.
8 Shenton Way, #36-01, Singapore 068811
Email: [email protected]
Phone: +65 6738 4291

You may also contact the Personal Data Protection Commission (PDPC) at pdpc.gov.sg if you have unresolved concerns.